Frequently Asked Questions (FAQ)
Returns & Exchanges
Q. Can I return or exchange my product?
A. Basically, we do not accept returns or exchanges unless the product is defective.
Shipping
Q. What shipping carriers do you use?
A. We use EMS and DHL.
Q. How long will it take to get my order?
A. We will ship within 5 days of receiving your delivery request.
A. We will ship within 5 days of receiving your delivery request.
Payments
Q. What payment methods are available?
A. We accept payment via major credit cards (Visa, Mastercard, AMEX, JCB, and Diners Club) and PayPal.
A. We accept payment via major credit cards (Visa, Mastercard, AMEX, JCB, and Diners Club) and PayPal.
Others
Q. How do I wash the product?
A.We recommend dry cleaning because kimono fabrics are very delicate.
If you hand-wash the kimono, please iron the kimono part in case of wrinkles or shrinkage.
When ironing, please make sure to iron gently at a low temperature and use a cloth.
If you hand-wash the kimono, please iron the kimono part in case of wrinkles or shrinkage.
When ironing, please make sure to iron gently at a low temperature and use a cloth.