Frequently Asked Questions

As each dress is a one-of-a-kind piece made from an authentic kimono, we normally do not accept returns or exchanges.

Q. How long does shipping take?

All orders are shipped from Japan within 1–3 business days after purchase.
International delivery usually takes 3–7 business days via express courier (DHL, FedEx, or EMS). Delivery times may vary depending on the destination.

 

Q. How much is the shipping cost?

Shipping is free of charge. Please note that import VAT and duties may be collected by the carrier upon delivery, depending on your country’s regulations.

 

Q. How should I care for my dress?

We recommend professional dry cleaning.
If you hand-wash, please use cold water and handle gently.
When ironing, use a low temperature with a pressing cloth to protect the fabric.